Bernd Riedel is the managing director of Jetsam Service Management GmbH from Regensburg
Jetsam Service Management GmbH was founded in 2011 by a team of after sales service experts from the consumer electronics industry. Today Jetsam is working for a large customer for whom they cover the whole range of after sales service processes as well as for several small companies which mainly retrieve services in the fields of consulting, business intelligence and marketing.
By levering the skills, innovations and resources focused in the company Jetsam is able to deliver its services at reduced costs and at the same time offer its customers significantly improvements of service processes. Their offer reaches from consultancy and analysing to complete assumption of processes and their operative maintenance.
Jetsam Service Management GmbH
We have a platform for the digitization of e-waste flows. In this context, image recognition and analysis via AI would be a useful addition to channeling e-waste flows. Another topic is service intervals for industrial machines, which could be flexibly scheduled with the help of an AI (e.g. based on sensor data).
- Very important “external perception” of the issues and of the company itself
- Use of new technologies and techniques
- Students as “free radicals” to give new impulses
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